Re gold bars

blvlgirl

I was wondering why I now have to use 10 gold bars to continue with the game? I just spent $13.99 and $3.99 the other day and all of a sudden I ‘m not getting a free spin or use 7 gold bars. Wow using 10 bars I went through them fast. If this has changed why was I not advised of the change,

i have spent a lot of money on this game to help me continue playing. I’m upset that I the gold bars didn’t last long.

I look forward to your reply.

Pat

Freddy_

@blvlgirl

Hi and Welcome to our Community

The extra spin feature belongs to the test group so we can't say for sure you will always find this feature in your game. Test feature are groups of randomly selected people. Sometimes such features may be missing in the game due to temporary problems and then it returns to the game normally.

So appreciate you have spent money buying gold bars but you do have the option of when to use these and hopefully this maybe a temporary issue

https://community.king.com/en/blog/kb/articles/495-my-special-event-just-disappeared

Keep playing the game and I hope you get back to this feature soon

blvlgirl

I have been playing for a lot of years and have always had the option of using 7 gold bars now I can only use 10 - The free ones you used to get after so many hours. I’m not concerned about the free ones I really would like know what happen to using 7 bars with a spin continue.

Freddy_

@blvlgirl . All i can tell you is there a few versions being tested at the moment and all depends which group you are added to . I have my free spin on my win 10 app still ,but on my mobile i am in the same boat as you. Price wise the community have no input into this so cannot say anything regarding pricing, other than there are different tests and i know my win 10 app still the same but only option on my iphone is the 10 bars.

aijaziqbal

Hi @blvlgirl .

Very warm welcome to the community. I am very sorry regarding ur loss. But as told by freddy as a community we dont deal with any kind of purchase related issues and also we dont have any input in pricing. We can raise voice as per the opinion of players and i believe ur voice and sentiments will reach the required ears.

The free wheel booster can come back to u any time. Just keep ur game application updated. Wish u good luck.

blvlgirl

sorry, I meant to send this to customer support.

Freddy_

@blvlgirl No apologies needed and you can contact customer support from the contact us at bottom of page but you will need you game ID for this

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/882981#Comment_882981

Hi @blvlgirl

Player Support Team here,

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/882885#Comment_882885

Extra spin are not removed from your game only the free spin you receive once every 24 hours, are not available. Free spin belongs to the test group so we can never say for sure you will always get the free spin.

However, it's not like you've lost it forever, you can get it back in your game at any time.😊

blvlgirl

I already had a response from the support group.

thank you

Loveth_NP

https://community.king.com/en/candy-crush-saga/discussion/304481/re-gold-bars

ouch 😓 Hi @blvlgirl a warm welcome and really sorry for such incidents but hopefully the team will sort this for you to enjoy your games . Best of luck and enjoy crushing 🍭🥂

blvlgirl

how do remove my original question and reply. I already contacted support and received my answer. I’m still getting a lot replys @nd I don’t require anymore inf.

thank you