Connecting the game to my king account

Crazy Cat Lad

@Royyu66 Your game is not lost, it is saved on your King/ Facebook account.

What error message do you get when you try to connect?

Are you able to create a new King account in the game and get connected to that one instead?

Royyu66

candycrushprogress.jpeg

@Crazy Cat Lad

hi Cat. so the error i kept getting a connection error. Everytime i tried to log in with my account it said "there was a connection error please try again" I found a post with this problem here: https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit/p1

I've tried to use every kind of troubleshooting that was suggested by automatic customer support, and it didnt work. It was suggested by the community to reinstall the game, however that i would retain the gold bars and game progress. that was not the case for me. I've included picture in my previous post about the progress, when i was able to sign in after reinstalling it. i was at an old progress. i'll include the pictures again.

Freddy_

@Royyu66 have you got a working account now ?

Royyu66

@Freddy_Falkner

yes after reinstalling it, the account was able to connect fine. but the progress on the account was amost half a year ago.

Freddy_

@Royyu66 So The account with the error you have already uninstalled and reinstalled and your still getting same error or has it connected and you just got levels back but not to where your progress was. Or is it a different account?

Royyu66

@Freddy_Falkner

its the same account. i stopped getting the error.

i got my levels back but not to where my progress was.

Freddy_

@Royyu66 Only person that can help you with this is customer support or @Crazy Cat Lad . Not sure why if you reconnected to same account why it would not restore the correct level you was on. Strange one, how many levels has it taken you back.

Good luck and hope you can get somewhere with this

Crazy Cat Lad

@Royyu66 So you got your level back? I can see in our system that your game is now connected to your King account.

By progress, do you mean the ranking? If so, this cannot be restored I'm afraid.

Royyu66

@Crazy Cat Lad

Hi Cat. Sorry for all the confusion. I hope i can make it all clear with this post. So i got my account reconnected after the reinstallation of the game; that part had no poblems. However i was on level 7249 before the reinstallation, i proofed that using the picture. Now, after the reinstall, i am on level 6880.

I just want to ask you to see if i can get my current account updated to level 7249 so i can continue to play at the level that i was playing at without having to replay the 300 leves or so.

Crazy Cat Lad

Got'ya @Royyu66 !

I have now moved you to level 7249 in your game.