Unlimited Lives purchase issues

amberdawn1217

I purchased the piggy bank from the game and then purchased the unlimited lives for 6 hours and I only got 5 lidea not 6 hours. I have purchased this several times with no issues. Help!!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/305946/upset

Hi and Welcome to our Community

Welcome to our Community

Sorry to hear that you have not received the items that were purchased!! King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases 

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Freddy_

@amberdawn1217 Hi and welcome, Apologies the community does not deal with purchases

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Loveth_NP

https://community.king.com/en/candy-crush-saga/discussion/305946/upset

Hi @amberdawn1217 a very warm welcome to you. Really sorry about it.

Hope your game/boosters gets fixed .

Best of luck and enjoy crushing 🍭🥂

aijaziqbal

Hi @amberdawn1217 ,

We warmly welcome you to our adorable king community. As explained by my fellows you need to contact directly to support through your game application and they have your purchase history. So i hope a quick action will be taken in your favour.

If not playing on mobile you may contact on below link.

https://soporto.king.com/contact

But for that you need your game id.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thanks