If you're not receiving lives from King.com, here's why.
If you referring to Facebook, lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.
This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.
Don't forget that you can always request plenty more lives at any time from your friends! Also if you use a King account instead of Facebook, you will not encounter this issue.
Let us know if you are able to resolve your issue and need further help.
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
Hi there again, unsure why you have two posts on same questions =) I've already answered your question in another thread. @Crazy Cat Lad may need to remove this one?
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
@ychavira Hi and welcome , there is some very good information above regarding this issue, but while you are here can a point you in the direction of the contest area. Currently we have a few competitions to win gold bars for your game. These can be very handy to have for your game
Answers
Friends to request lives
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0 · Helpful Woah! Sweet Love HahaHi there and thanks for posting your question.
If you're not receiving lives from King.com, here's why.
If you referring to Facebook, lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.
This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.
Don't forget that you can always request plenty more lives at any time from your friends! Also if you use a King account instead of Facebook, you will not encounter this issue.
Let us know if you are able to resolve your issue and need further help.
Thank you.
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
- Report
0 · Helpful Woah! Sweet Love HahaHi there again, unsure why you have two posts on same questions =) I've already answered your question in another thread. @Crazy Cat Lad may need to remove this one?
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
- Report
1 · Helpful Woah! 1Sweet Love HahaHi and welcome .
Please also note that currently facebook is having an issue due to which many friends are disappearing. Plz. Check below link.
Thanks
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
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1 · 1Helpful Woah! Sweet Love HahaPlease check your second post.
We already provided you the answer there.
Thanks.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
- Report
0 · Helpful Woah! Sweet Love Haha@ychavira Hi and welcome , there is some very good information above regarding this issue, but while you are here can a point you in the direction of the contest area. Currently we have a few competitions to win gold bars for your game. These can be very handy to have for your game
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love Haha