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Connection Error

ferrel2008
ferrel2008 Posts: 27

Level 3

edited August 2020 in Support

Hmm... no internet connection

Please check your connection and try again

No Internet Connection!

Please check your internet connection

No Internet connection was found. Please try again later.

No Internet

You need internet connection to play on the Weekly Competitions!

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Internet is unavailable right now!

Unable to connect to Play Store, please check your internet connection and try again.

You're currently offline. Please check your connection to claim your bonus.

Cannot connect to server

Cannot connect to the internet

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Comments

  • rajdeeptb
    rajdeeptb Posts: 4,325
  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    @ferrel2008 Hi and welcome to the community :)

    Please check if your internet connection is steady. Check also if your game is updated because it might be a bug.

    Then try: disconnect internet, log out game (provided you have a king or fb account first to save your progress ), restart device, log in again.

    I had the same problem on soda's toffee's fair and restarting the device helped.

    What game are you playing? Your pic is not candy crush saga. You should probably post this in the correct forum. Maybe it happened to other people too

  • Freddy_
    Freddy_ Posts: 68,477

    @ferrel2008 Hi and welcome looking at you list of games i would say this is probably something to do with you device or internet provider. Please check both.

    For king games you can try general troubleshooting

    Check for update log out and restart your device . then log back in

    Thank you

  • wykoon
    wykoon Posts: 12,717

    Hello @ferrel2008 and good day to you.

    Based on the images that you've shared, it seems like you're really having an internet connection problem.

    If the Internet works fine on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet doesn't work on other devices too, then the problem is most likely with the router or the Internet connection itself. If your router and modem are separate, restart both.

    The above info is via Google search. Other info provided by Google:-

    How to Fix “No Internet Access” Errors

    1. Confirm other devices can't connect.
    2. Reboot your PC.
    3. Reboot your modem and router.
    4. Run the Windows network troubleshooter.
    5. Check your IP address settings.
    6. Check your ISP's status.
    7. Try a few command prompt commands.
    8. Disable security software.

    If you are unsure how to perform the above, always check with the helpdesk of your internet service provider regarding your issue.

    Also, you may want to make sure you've settled all the outstanding internet bill because your service provider may cut off the connection if there is long overdue payment. 😅

    I hope you are able to solve your problem and happy gaming!

  • kavidina
    kavidina Posts: 5,827

    Hii welcome to d king community

    This error message appears of several reasons and is very complex so we have no general fix for this I'm afraid.

    If you still get this message when connecting to your Facebook or King account, please email Player Support so they can check what the issue is in your game specifically and help you with a fix.

    To send an email, please tap the Settings in the game and then the '?' to get to the Help Center where you can contact Player Support from.

    If that doesn't work, please use the form here to send an email.

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @ferrel2008 !

    Since none of your games have internet and and most of them are not King games, the issue is most likely with your device.

    Please check with the device's support team for help.

  • ferrel2008
    ferrel2008 Posts: 27

    Level 3

    Connection Error

    Please check that you are connected to the internet, or try again later.

    No Connection

    Please check your internet connection and try again

    Sorry! No promotion available at this time!

    Try again later!

  • ferrel2008
    ferrel2008 Posts: 27

    Level 3

    Download Failed

    Please check your internet connection and try again

  • Freddy_
    Freddy_ Posts: 68,477

    @ferrel2008 Hi again, you are stating connection error but on another post you are showing you have no problems and have passed 57 levels with sugar stars ?


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