Problems with level 6143

PippaMck

Hi I am experiencing issues too with this lever , not enough red candies

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/308255/trouble-with-level-6143

Hi @NicoleH88 . Welcome to our Community

Sorry for the inconvenience. Please be patient ,Level 6143 has been reported

Thank you

wykoon

Hi @NicoleH88 and good day to you.

Please refresh the web page if you play on Facebook to get the fix.

On mobile, force close the app and open the game again. Make sure you have an internet connection when you do this so the fix reaches your game and device.

On how to force close the app, please follow the instruction below for Android and other devices here:-

Force closing your apps for Android

There’s different way of doing this depending on your device’s make and model. You can either clear your device’s memory or through the application manager in your device’s settings.

Restarting your device

Again, it all comes to the make and model of your device. 

There’s two generic ways for you to restart your Android device:

1. Soft reset: press and hold down the power button for approx. 20 seconds. You should see your device turning off and back on.
2. Hard reset: take off your device’s battery cover and remove the battery. Insert back the battery after approx. 30 seconds and turn your device on using the power button.

Checking the storage on your device

Make sure that you have sufficient free storage on your device, we normally recommend having at least 2GB free.

DO NOT attempt to reinstall your game.

Please let us know if you need further help. Thank you and happy gaming!😉

NicoleH88

Hello, I have deleted and reinstalled app. I've also signed in and out. I've exited and opened again on the computer. Still happening

I'm having the issue on laptop, Android and iPad

NicoleH88

No battery on my phone that I can take out. But I have turned phone on and off also. Still having same issue

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/975722#Comment_975722

Hi dear.

Already explained above by @kiara_wael ,

That there is an issue with level 6143. And it is already reported to our game team. Please be patient.

wykoon

Hi there @rose629 and good day to you.

Unfortunately, this level is still being fixed. Please be patient and consider playing other King's game instead or join the on-going contests and stand a chance to win some gold bars to your game!

Cheers 😉

wykoon

Hi there @NicoleH88 ...

Unfortunately, this level is still being fixed. Please be patient and consider playing other King's game instead or join the on-going contests and stand a chance to win some gold bars to your game, if you are interested! 😅

wykoon

Hi there @KSimmo01 and good day to you.

Many players have reported this issue and unfortunately it is still being fixed. Please be patient and consider playing other King's game instead or join the on-going contests and stand a chance to win some gold bars to your game if you are interested 😅

wykoon

Hi @kiara_wael are you able to close this discussion since there is a repeat/double posts so we wont get confused 😅 million thanks!