Last update 23hrs ago

yellowrose3611 · August 2020

Well, the update 23 hours ago has really made a mess. I can’t log in or connect to,Facebook or Apple on my iPad. iPhone works fine.

aijaziqbal · August 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/995328#Comment_995328

Hi dear,

King Studios are working hard on this issue but since long time still the problem is not resolved. Hence we can not provide you the exact time frame for this.

aijaziqbal · August 2020

https://community.king.com/en/candy-crush-saga/discussion/309130/last-update-23hrs-ago

Hi and welcome to the community.

Can you please tell us what message you are getting while connecting on your ipad. Screenshot will be better.

yellowrose3611 · August 2020

Sukanta_Biswas · August 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/995227#Comment_995227

We're sorry for your inconvenience and this issue has already been reported long ago.😔

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

You can follow the steps below, if the problem is the same then you need to reinstall the app.

Check app update - Restart device - Open game and try to connect.

You will lose all boosters due to app reinstall but you will get Gold bars and game progress back.

Thank you.

yellowrose3611 · August 2020

I’ve played this game too long to give up all my lives and boosters. Fix is needed.

aijaziqbal · August 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/995328#Comment_995328

Hi dear,

King Studios are working hard on this issue but since long time still the problem is not resolved. Hence we can not provide you the exact time frame for this.

wykoon · August 2020

Hi @yellowrose3611 and good day to you.

Thanks for highlighting the issue and the connection Issue is still being fixed.

May I know whether you have tried the troubleshooting steps recommended by Mr Sukanta?

If you haven't, pls try. After you log out from the game, pls disconnect your iPad from the internet, restart device, wait for 10 secs and reconnect to internet and sign back in.

Hopefully the extra step mention above is able help fix the issue temporarily.

Let us know if you still face the same issue.

Thank you and have a wonderlicious day 🤗❤️

Freddy_ · August 2020

@yellowrose3611 Hi and welcome

This error message appears of several reasons and is very complex so we have no general fix for this I'm afraid.

If you still get this message when connecting to your Facebook or King account, please email Player Support so they can check what the issue is in your game specifically and help you with a fix.

To send an email, please tap the Settings in the game and then the '?' to get to the Help Center where you can contact Player Support from.

If that doesn't work, please use the form here to send an email.

Hope this helps