May I know whether the transactions stopped midway during your purchase? If yes, please visit this pageand see whether it is applicable and useful.
Otherwise, please exit game, check update and update it (make sure your device have sufficient memory/storage to cater for the update), restart device, log back in and see whether you are able to access the shop.
Please also ensure that your payment information has not changed recently and up to date.
Let us know if you still have the same issue. Thank you 😊
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
Answers
@lhatch Hi and welcome. Please chack you game is up to date and log out and restart your device . then log back in and see if this improves
Please also see post below
Thank You
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love HahaHi dear welcome to our community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE and of course tell your Game ID there.
Thank you.
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Being Alone is Better Than Being Suspect. (๏_๏)
Be Safe And Enjoy 😊 ----- Have Fun 🎉🎉
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0 · Helpful Woah! Sweet Love HahaHello @lhatch and hope you're having a good day.
May I know whether the transactions stopped midway during your purchase? If yes, please visit this page and see whether it is applicable and useful.
Otherwise, please exit game, check update and update it (make sure your device have sufficient memory/storage to cater for the update), restart device, log back in and see whether you are able to access the shop.
Please also ensure that your payment information has not changed recently and up to date.
Let us know if you still have the same issue. Thank you 😊
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
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0 · Helpful Woah! Sweet Love Haha