Why wont the game allow me to purchase anymore? I had been doing it and all of a sudden it stopped !

lhatch

Why wont the game allow me to purchase anymore? I had been doing it and all of a sudden it stopped !

Freddy_

@lhatch Hi and welcome. Please chack you game is up to date and log out and restart your device . then log back in and see if this improves

Please also see post below

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

Thank You

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/309818/why-wont-the-game-allow-me-to-purchase-anymore-i-had-been-doing-it-and-all-of-a-sudden-it-stopped

Hi dear welcome to our community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

Thank you.

wykoon

Hello @lhatch and hope you're having a good day.

May I know whether the transactions stopped midway during your purchase? If yes, please visit this page and see whether it is applicable and useful.

Otherwise, please exit game, check update and update it (make sure your device have sufficient memory/storage to cater for the update), restart device, log back in and see whether you are able to access the shop.

Please also ensure that your payment information has not changed recently and up to date.

Let us know if you still have the same issue. Thank you 😊