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Why wont the game allow me to purchase anymore? I had been doing it and all of a sudden it stopped !
Hello @lhatch and hope you're having a good day.
May I know whether the transactions stopped midway during your purchase? If yes, please visit this page and see whether it is applicable and useful.
Otherwise, please exit game, check update and update it (make sure your device have sufficient memory/storage to cater for the update), restart device, log back in and see whether you are able to access the shop.
Please also ensure that your payment information has not changed recently and up to date.
Let us know if you still have the same issue. Thank you 😊
Hi dear welcome to our community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE and of course tell your Game ID there.
Thank you.
@lhatch Hi and welcome. Please chack you game is up to date and log out and restart your device . then log back in and see if this improves
Please also see post below
Thank You
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In my account section I have it turned on to receive emails and offers from King but I never receive any emails or offers.
I just purchased a gift card and redeemed it and I cannot find my rewards.
How can I win money from this game
After playing for 13 years every day I really want to tell you what I don’t like…. When I earn a reward, for example 5 minutes a piñata, I really want to have it 5 minutes!!!! But the game begins to ask me lots of things, offers me all kinds of special offers and when at last I can start allready at least 40 seconds are…
Playing for 13 years every day I really want to tell you what I DON’T like…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
