Didnt recieve gold

Dannielove91

Hello, I paid 1.99 for gold bars and it told me that it didnt go though on the game but the money did come out of my bank account. I still dont have my gold bars I paid for though. What do I do?

Freddy_

@Dannielove91 Hi and welcome, The community does not deal with purchases as it contains your personnel information

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Hope this helps

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/309827/didnt-recieve-gold

Hi and welcome to the community.

Please check the below link and see if it can help you.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/309827/didnt-recieve-gold

Hi dear

something go wrong with your purchase please Read this 👇

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

You can contact in game support area.

You can contact here also 👇

https://soporto.king.com/contact

you may asked your game ID here

to know your game id please read this 👇

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

have fun

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/309827/didnt-recieve-gold

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased!! King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases here.

wykoon

Hi @Dannielove91 and lovely day to you...

Noted that you didn't get your purchase item but the money has been credited from your account.

Please refer to the applicable link for the platform that you use in purchasing the item:-

1. Apple device
2. Facebook
3. Amazon device

Hope the article is able to provide you some help... 😉 Let us know if you need help.