Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Didnt recieve gold
Answers
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@Dannielove91 Hi and welcome, The community does not deal with purchases as it contains your personnel information
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Hope this helps
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Hi dear
something go wrong with your purchase please Read this 👇
You can contact in game support area.
You can contact here also 👇
you may asked your game ID here
to know your game id please read this 👇
Hope this helps
have fun
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Hi @Dannielove91 and lovely day to you...
Noted that you didn't get your purchase item but the money has been credited from your account.
Please refer to the applicable link for the platform that you use in purchasing the item:-
Hope the article is able to provide you some help... 😉 Let us know if you need help.
