Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
refund request
cristianadimarco
Posts: 1 Newbie
in Support
good morning. it is already the second time that I have purchased a package of prizes but I have noticed that it only lasts an hour. as it is not explained well, I ask to be reimbursed for the last purchase, not having understood that I could use the prizes only in that limited moment and that the prizes do not accumulate. I await a V / reply. best regards Cristiana
Answers
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hi dear welcome to our community
Please Contact Support Area here 👇
You may asked Your Game ID Here
To know Your Game Id please Open profile section of your game and Dubble tap on the king logo which is located on the Top Center Area.
Please Read This 👇
Hope This helps have fun
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@cristianadimarco Hi and welcome, The community does not deal with purchases as it contains your personnel details
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Or alternatively use the contact us at bottom of page but you will need your game ID for this
Hope this helps
