refund request

cristianadimarco

good morning. it is already the second time that I have purchased a package of prizes but I have noticed that it only lasts an hour. as it is not explained well, I ask to be reimbursed for the last purchase, not having understood that I could use the prizes only in that limited moment and that the prizes do not accumulate. I await a V / reply. best regards Cristiana

Freddy_

@cristianadimarco Hi and welcome, The community does not deal with purchases as it contains your personnel details

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Or alternatively use the contact us at bottom of page but you will need your game ID for this

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/309964/refund-request

Hi and welcome to the community.

Very sorry for your purchase issue. But unfortunately community dont deal with purchase or purchase related issues but we surely can guide you to the correct forum. So please follow the below link and i hope it will be helpful.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase