Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
 🎶 Get Ready for the Candy Crush Music Season here 🎶
 🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
 🎶 Get Ready for the Candy Crush Music Season here 🎶
 🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
I can no longer buy any offers in Candy Crush.. Get message"No Money was taken from your account"
Answers
-
Hi and Welcome to our Community
This error message comes up of various reasons.
Next time you have the chronicles collected and try to buy the offer, please make a small video of the purchase process. Where you can see what goes wrong
Then email Player Support from the game's Settings and Help Center (you can also email in Finnish).
Let them know what happened and also tell them the exact date and time when you tried to purchase. They can then check your game data back in time and check what went wrong.
You cannot send the video in your first contact, but have it saved in case the Player Support replies asking for it. You can then attach it to your email when replying.
-
Hi and welcome to the community.
following troubleshooting steps:
- Reboot your mobile device. Reboot your computer If you play on Facebook or King.com
- Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data
- Make sure you are logged into your App Store with the same account with which you made your purchase
After you do this, there is a good chance that you got your purchase through and complete.
