Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@happyretiree Hi and welcome, The community does not deal with purchases as it contains your personnel details.
please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Or alternatively use the contact us at bottom of page (you will need you game ID for this) and they will help you with your problem
Hope this helps
Hello @happyretiree and a very warm welcome to our friendly King Community. I am sorry you had this problem. If you follow the instructions above, customer support will be able to make sure you get the purchase you paid for.
Just make sure you check Purchased items not received. 😊
hi dear welcome to our community
sorry for the inconvenience
please Read This 👇
Please Contact Your in game support area.
You can contact here also 👇
You may Asked Your Game ID Here
To know your game id please Open profile section of your game and Dubble tap on the king logo which is located on the Top Center Area.
Look at this 👇
Hope this helps have fun