Cleared cache and lost levels

cazjen44

Hi, I cleared cache on candy crush and have lost all my levels. I can't remember exactly what level I was on, but definitely up towards 300. Can you restore my level? Thanks

Werner_Cichy

@cazjen44

Welcome to the King Community !

That could possibly be done by a superstar or a community manager. You can contact King's support directly. Have you syncronized your game with King or Facebook?

Here is the link for King

https://soporto.king.com/contact

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/311373/cleared-cache-and-lost-levels

Hi @cazjen44 . Welcome to our Community

Please report this to our Player Support Team here, so they can help.

and put your game ID . How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this. 

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/311373/cleared-cache-and-lost-levels

hi dear welcome to our community

To restore your progress please read this 👇

https://community.king.com/en/blog/kb/articles/563-the-progress-ive-made-isnt-showing-in-my-game-how-do-i-get-it-back

If it's not working please contact support area here 👇

https://soporto.king.com/contact

you may asked your game ID here to know your game id please read this 👇

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

hope this helps have fun

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/311373/cleared-cache-and-lost-levels

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on Candy Crush Saga? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/311373/cleared-cache-and-lost-levels

Hi and welcome to the king community.

Oh thats very unfortunate. Did you saved your progress through facebook or king account. If yes then just login again through same account and play and complete a level to recover your progress.

But if you have not saved your progress then you should follow kiara advise and contact player support so that they can restore your progress manually.

Thanks and have a lovely day ahead.😀