I lost all of my levels.

Thiti

I have lost my levels. I am now at level 2 from 4 to 5 thousands. I have log in via Facebook. My rank also at 148 at the same but all of the levels have lost. Help me please.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/311857/i-lost-all-of-my-levels

Hi @Thiti . Welcome to our Community

Please check this page , Hope this help you

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/311857/i-lost-all-of-my-levels

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on Candy Crush Saga? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Thiti

I have tried reconnecting. It doesn’t help. And I tried login from another devices, it back to level 1 too.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/311857/i-lost-all-of-my-levels

Welcome to the King Community.

Since your player rank is correct, your levels are probably not lost. You will probably get your levels back by following the steps below.

Check app update - Log out game - Restart your device - Open game and log in.

If you do not get the levels back through the steps above, follow the next step.

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1061633#Comment_1061633

Hi and welcome to the community.

I see you have found very good helpful tips above mentioned by Mr. Sukanta. I would just like to add that normally you have to play and clear one level to perfectly sync your progress when you use the new device. Please try this and it will be ok.

Thanks and have a lovely time ahead.😀

Crazy Cat Lad

Hi @Thiti and welcome to our Community!

If you need any further help with getting your level back, please let me know your Game ID and the level you were on and I will take a closer look at this

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.