Did not receive 1 hour of ay time with purchase. What happened

vikitabs · September 2020

I purchased the $5.99 package with boosters and 1 hour of play time. I didn't get the hour of play time.

kiara_wael · September 2020

https://community.king.com/en/candy-crush-saga/discussion/311958/did-not-receive-1-hour-of-ay-time-with-purchase-what-happened

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases 👇️

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Freddy_ · September 2020

@vikitabs Hi and welcome, Please do the standard troubleshooting and check for update and log out and restart your device. then log back in. If your 1hr still does not activate please use the information supplied above by @kiara_wael

Thank you

aijaziqbal · September 2020

https://community.king.com/en/candy-crush-saga/discussion/311958/did-not-receive-1-hour-of-ay-time-with-purchase-what-happened

Hi and welcome to the community.

Did you recieve your purchased 1 hour play. If not please try to connect player support directly from the settings of your game application. They have your purchase history and they will take an immediate action in your favour. You may also contact them through below contact.

https://soporto.king.com/contact

How to find your user id.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it