Did not receive 1 hour of ay time with purchase. What happened

Question

I purchased the $5.99 package with boosters and 1 hour of play time.  I didn't get the hour of play time.

rajdeeptb · Answer

https://community.king.com/en/candy-crush-saga/discussion/311958/did-not-receive-1-hour-of-ay-time-with-purchase-what-happened

hi dear welcome to you our community.

Did something go wrong with your purchase please read this

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

for missing reward you can contact from your game directly.

you can contact here also

https://soporto.king.com/contact

you may asked your game id here to know your game id please read this

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

aijaziqbal · Answer

https://community.king.com/en/candy-crush-saga/discussion/311958/did-not-receive-1-hour-of-ay-time-with-purchase-what-happened

Hi and welcome to the community.

Did you recieve your purchased 1 hour play. If not please try to connect player support directly from the settings of your game application. They have your purchase history and they will take an immediate action in your favour. You may also contact them through below contact.

https://soporto.king.com/contact

How to find your user id.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Freddy_ · Answer

@vikitabs Hi and welcome, Please do the standard troubleshooting and check for update and log out and restart your device. then log back in. If your 1hr still does not activate please use the information supplied above by @kiara_wael

Thank you