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Do you have a question or need help with your game? Ask the Community.
I am unable to play Candy Crush. Every time I try and open the app it won't let me. What is wrong?
Answers
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Hi and welcome to the king community.
Do you recieve any message while trying to open the app. Please share with us. However you may try following steps and see if it helps you.
Thanks.
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@GCH Hi and welcome. If you could tell us if you are receiving any error messages it would help to advise you further. This is one error message below you that can stop you being able to play the game. If this is the error you are receiving then unfortunately at the moment the only fix for this is to uninstall the game and reinstall but if you are on a mobile device all stored boosters and lives would be lost. you would only keep your levels and gold bars.
Thank you
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Welcome to Sweet King Community! 👑
How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
And you can also follow these steps of this problem that I hope this helps (Android Device only) :
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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hi dear welcome in our community
please explain more your problem. Any errors message???
if you have any connection problem please read this 👇
if your game keeps freezing please read this 👇
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Hi there @GCH and good day to you. Understood that you are trying to play the game but the app won't let you enter the game.
If you're playing via Android Mobile, I suggest that you refer to the "App stop working" article recommended by Ms Diamond Lim.
Before that, pls check whether other apps are working fine in your device. Then check for any updates on your device operating system and update it if there is.
Moved on to check for updates on the app and do the same.
Please make sure your device has at least 2GB to enable you to perform updates smoothly.
After update, please restart or reboot device and try to access the app/game.
Please let us know the outcome and if you still need other help 😊 thank you.
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Hello
Did you manage to solve your problem?
Do you still need help?
Please let us know if everything is ok. Thank you
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Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
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Hello again! 👋
Maybe it’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
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