Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
I am unable to play Candy Crush. Every time I try and open the app it won't let me. What is wrong?
Answers
-
@GCH Hi and welcome. If you could tell us if you are receiving any error messages it would help to advise you further. This is one error message below you that can stop you being able to play the game. If this is the error you are receiving then unfortunately at the moment the only fix for this is to uninstall the game and reinstall but if you are on a mobile device all stored boosters and lives would be lost. you would only keep your levels and gold bars.
Thank you
-
Welcome to Sweet King Community! 👑
How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
And you can also follow these steps of this problem that I hope this helps (Android Device only) :
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
-
Hi there @GCH and good day to you. Understood that you are trying to play the game but the app won't let you enter the game.
If you're playing via Android Mobile, I suggest that you refer to the "App stop working" article recommended by Ms Diamond Lim.
Before that, pls check whether other apps are working fine in your device. Then check for any updates on your device operating system and update it if there is.
Moved on to check for updates on the app and do the same.
Please make sure your device has at least 2GB to enable you to perform updates smoothly.
After update, please restart or reboot device and try to access the app/game.
Please let us know the outcome and if you still need other help 😊 thank you.
-
Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
