Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
being charged for bars I did not buy
Answers
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You will need to contact customer support. Read about problem purchases here.
https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase
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@qqq Hi and welcome, I am sorry to here this is happening to you , but the community does noy deal with purchases as it contains your personnel details
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Or alternatively use the contact us at bottom of page but you will need your game ID for this
Hope this helps
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Hi and welcome to the community.
Very sorry about that but unfortunately in the community we dont deal with purchase or purchase related issues. You need to contact player support directly from your game application.
Best of luck and have a nice time ahead.
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Welcome to Sweet King Community! 👑
How about you tried these steps that I hope this helps :
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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hi dear welcome to our community
sorry for the inconvenience
did something go wrong with your purchase please read this 👇
You can contact support area here 👇
https://soporto.king.com/contact
you may asked your game ID here to know your game id please read this 👇
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Hi @qqq !
Sounds like you are playing on an iPad or iPhone? If not, please let me know what device you play so I know who handles the transactions in your games.
To check what you have been charged for, please log in to your Apple-ID account to see all your purchases in all games and apps on all your Apple devices.
On your Apple-ID you have an overview of all purchases and also amounts that you have been charged for. The amount on the receipt is the amount you are charged for, since Apple merges several purchases in one big transaction instead of charging them one by one.
So first check if several purchases have been merged into one single transaction on your Apple-ID and the purchase history there.
If any incorrect charges have been made, please report this directly to Apple from your Apple-ID. Apple has access to your purchases and payment details and therefore able to refund you if they have charged you incorrectly.
Let me know if you need any further help on this.
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