being charged for bars I did not buy

qqq

I am being charges 2x for each purchase I have made

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/312604/being-charged-for-bars-i-did-not-buy

You will need to contact customer support. Read about problem purchases here.

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Freddy_

@qqq Hi and welcome, I am sorry to here this is happening to you , but the community does noy deal with purchases as it contains your personnel details

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Or alternatively use the contact us at bottom of page but you will need your game ID for this

https://soporto.king.com/contact

Hope this helps

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/312604/being-charged-for-bars-i-did-not-buy

Hi @qqq . Welcome to our Community

Sorry to hear that you have not received the items that were purchased King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases here.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/312604/being-charged-for-bars-i-did-not-buy

Hi and welcome to the community.

Very sorry about that but unfortunately in the community we dont deal with purchase or purchase related issues. You need to contact player support directly from your game application.

Best of luck and have a nice time ahead.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/312604/being-charged-for-bars-i-did-not-buy

Welcome to Sweet King Community! 👑

How about you tried these steps that I hope this helps :

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

rajdeeptb

hi dear welcome to our community

sorry for the inconvenience

did something go wrong with your purchase please read this 👇

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

You can contact support area here 👇

https://soporto.king.com/contact

you may asked your game ID here to know your game id please read this 👇

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Crazy Cat Lad

Hi @qqq !

Sounds like you are playing on an iPad or iPhone? If not, please let me know what device you play so I know who handles the transactions in your games.

To check what you have been charged for, please log in to your Apple-ID account to see all your purchases in all games and apps on all your Apple devices.

On your Apple-ID you have an overview of all purchases and also amounts that you have been charged for. The amount on the receipt is the amount you are charged for, since Apple merges several purchases in one big transaction instead of charging them one by one.

So first check if several purchases have been merged into one single transaction on your Apple-ID and the purchase history there.

If any incorrect charges have been made, please report this directly to Apple from your Apple-ID. Apple has access to your purchases and payment details and therefore able to refund you if they have charged you incorrectly.

Let me know if you need any further help on this.