Lost boosters :(

dalldritt

So by using your Facebook link it wants to log in with the wrong Facebook account and even when I log out and log back in it just brings up the character face not my profile picture, so I can’t receive my lives AND have lost all my boosters. Help!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/312752/lost-boosters

Hi and welcome to our Community

Please report this to our Player Support Team here, and put your Game ID there

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this. 

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/312752/lost-boosters

Something is not right with your game. Please contact customer support so they can check your game.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/312752/lost-boosters

Hi and welcome to the community.

Please check below link and see if it helps you.

https://community.king.com/en/blog/discussion/247422/having-problems-connecting-to-facebook-on-your-device

And also check this.

https://community.king.com/en/blog/discussion/281603/game-keeps-connecting-to-the-wrong-facebook-account

Best of luck.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/312752/lost-boosters

Welcome to Sweet King Community! 👑

Very sorry for your problem! 😔

Sometimes the game can by mistake connect to another person's Facebook account if that person have logged into their Facebook on your device earlier.

If you have issues getting the game back connected to your account, please try these steps to get this sorted out:

-Disconnect the game from Facebook under the game's Settings

-Delete the Facebook app from the device (Not the game! Facebook only)

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data (this may vary on some iPhone and iPad models - please check Apple Support for further help and details)

-Turn off the device and wait about 30 seconds to clear the cache on the device

-Turn on the device again

-Open Safari, go to Facebook's web page and log in to your Facebook account through the browser

-Open the game and connect it to Facebook and the game should now connect your account through the browser

Once you're connected to your account, you can reinstall the Facebook app and continue using it if you wish.

⚠️ Also please attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or login account or reinstall game! 

2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊

By the way, these events/features are still helping you to earn boosters/gold bars on this game. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭