Candy Crush saga - you have experienced an error that we are working hard to fix

guancia

I'm playing the game on my desktop and on a laptop when I'm away from my desk. Two days ago, I got this message for the first time on my laptop. Different browsers give me the same thing and Facebook gameroom as well. The windows app installed on my laptop doesn't. Even stranger, on my desktop, I don't get the error message and I'm able to play. I have researched the problem on the web and I have tried everything imagineable under the sun (even uninstalled and reinstalled web browsers) only to be back to square one. I find it illogical to say that it's a Facebook problem, when I'm able to play on another computer with no problem. Is there an actual solution to this problem?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/312797/candy-crush-saga-you-have-experienced-an-error-that-we-are-working-hard-to-fix

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

Freddy_

@guancia Hi and welcome, Please check that your browser is up to date and on the latest version. Then clear the cache of your browser and restart your device. try to load page again and if this re appears try refreshing the page a few times as normally it will load after a couple of attempts

Hope this helps

Mary_Kay

Please try the standard troubleshooting first. Log out, check for updates, restart your device and log back in. See if that helps.

guancia

I have tried everything imaginable and still nothing. This is very frustrating.

Freddy_

@guancia Hi i have this quite often when playing through facebook but normally refreshing the page usually works after cache cleared. Your pc is not doing any updates is it?

Thank you

guancia

Nothing. This is driving me nuts. Did everything imaginable and it's still doing the same.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1084134#Comment_1084134

Welcome to Sweet King Community! 👑

Don't worry! Do you update these latest version of Flash Player version that I hope you can playing this game. 😊

Or How about you can download HTML5 (Any Devices) that you can continue playing on this game easier 😊 :

https://community.king.com/en/blog/discussion/246656/html5-and-the-kingdom

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭