Windows 10 - Candy Crush not loading

Liz-9

Hello, I have tried resetting the game many times, then uninstalled a couple of time, looked for updates, restarted my laptop and still the game doesn't load. I am not going to reinstall the game until it's fixed. You have lost a long time user who has a lot more free time to do something a little more constructive.

yochai

After I tried on 2 different computers since Wednesday, and couldn't get in,

Today I am finally able to activate the game via the Win 10 App.

Thanks to everyone who was involved in fixing this !

Freddy_

@Liz-9 Hi and welcome, there have been a few people that have reported problems with loading on the windows 10 app today i have passed this on to the CM but you may want to contact customer support and see if they can help with this issue. Some have said its since windows updated

link to customer support below

https://soporto.king.com/contact

Hope this helps

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/313198/windows-10-candy-crush-not-loading

Hi and welcome to the community.

Please check for windows 10 updates also.

And check these tips also in this link.

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/313198/windows-10-candy-crush-not-loading

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/247421/having-loading-crashing-or-connection-problems-on-a-windows-10-game-app

Crazy Cat Lad

Hi @Liz-9 !

The issue with the W10 app is being looked into by the Game Team. A fix should be on the way soon!

Liz-9

https://community.king.com/en/candy-crush-saga/discussion/comment/1094264#Comment_1094264

Thanks Cat !!!!😁

yochai

After I tried on 2 different computers since Wednesday, and couldn't get in,

Today I am finally able to activate the game via the Win 10 App.

Thanks to everyone who was involved in fixing this !

Liz-9

https://community.king.com/en/candy-crush-saga/discussion/comment/1096372#Comment_1096372

Same here Yachai !!! Saw your message jumped out of bed, tried again, nope... then uninstalled and re-installed the app and guess what?? It finally works!! Thanks!!!

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1094825#Comment_1094825

You are welcome and great to hear! 👍😊