Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
I mistakenly combined my candy crush saga account/game with my husband's account/game
Answers
-
Hi and welcome to the community.
Very sorry about that. Are you saying that you have merged the two accounts. If yes then please provide us the game id of your account and we will request our CM to look into that if both accounts are merged then the only way to recover your husband progress is that you create another account and start the game from beginning but provide us his new game id and the level/ progress he was in and we will request our CM to manually recover your husband progress back.
But in future please avoid using one device for different accounts.
Now please provide first your old game ids so that we can look into your game.
To know your ids.
-
Welcome to Sweet King Community! 👑
How about you tried these steps that I hope this helps :
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
-
Hi @bgunn and welcome to our Community!
When a King account gets merged with a Facebook account, they cannot be separated I'm afraid.
The only workaround is that the person who uses their Facebook, continues doing that. The person with the King account needs to create a new King account with another email address
Then let me know the Game ID of the new account and also what level you were on and I will manually put it there.
How to find your Game User ID on mobile devices and the Windows app check here.
