orange screen but no game

Janeyoung

I'm playing on pc and now all I see is the orange screen but no game. I already restarted my pc but still the same. What can be wrong?

Naamloos3.png

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/313675/orange-screen-but-no-game

Welcome to Sweet King Community! 👑

Uh oh! Have you still trouble crashing or not loading on this game with using computer device? 😢

Don't worry about this problem! 😉

You can click here 👈 (This solve discussion by Community Team) to read and follow troubleshooting steps of this problem (crashing/loading) that I hope this helps you can playing/opening this game! 😊

Since you are playing your game via laptop and using Microsoft, the app is downloadable free from Microsoft site. After you downloaded it, please log in your game with your King account and you're ready to go. All your progress and lives will be saved.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Freddy_

@Janeyoung Hi and welcome, please try clearing your browser cache and restart your device and see if this solve your problem. If not try using a different browser or use one in incognito made and see if this works. If not please let us know as had 3 different games with this happening.

The first time using browser after cache cleared if its the same refresh browser a couple of times just to check

Hope this helps

Werner_Cichy

@Janeyoung

Welcome to the King Community !

A few friends are currently having trouble connecting to the game on Facebook. I think you have too many windows open in your browser. Your RAM is overloaded. Close a few windows and try again.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/313675/orange-screen-but-no-game

Hi and welcome

Please check this link.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Janeyoung

Sorry, the solutions did'nt work

Freddy_

@Janeyoung Hi again Some player in Facebook groups report can not open Candy Crush Saga on Facebook . I have no problems, check on Facebook under Settings the game is set to active.

Werner_Cichy

@Janeyoung

If you have such a high memory, there is still the possibility that your game on Facebook is not set to active.

If you play on Facebook?

Go to settings / Apps and websites / and check whether it is set to active

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/313675/orange-screen-but-no-game

Hello again! 👋

Very sorry for your reply because unfortunately Flash Player has no longer to be used on any King's Games with PC Devices due to Flash Player End Of Life (EOL) right now. 😔

But you can download this game then save your progress (Mobile Devices) :

🍬Candy Crush Saga: play it HERE !

Or if you have playing your game via laptop and using Microsoft, the app is downloadable free from Microsoft site. After you downloaded it, please log in your game with your King account and you're ready to go. All your progress and lives will be saved.

Or you can download HTML5 here (Any PC Devices) that you can continue playing next new levels and something news on any King's Games with Facebook 😊

Crazy Cat Lad

Hi @Janeyoung and welcome to our Community!

There was a short outage on Facebook last night that may have affected the game not loading. This should be fixed now, but if you still have issues loading the game, please check the page HERE for help.