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Game not loading
tazeemsanti
Posts: 2
Level 1
in Support
I have the same problem with Candy Crush as many people here - game is stuck on orange screen and it's not loading. Spare me your usual advices because I tried everything (restarting PC, clearing cache, changing browsers etc.) and nothing helps. As we can see on this forum other players have the same issues today so clearly the problem is on your side. I don't know if there is someone here who can really help and report this bug but it would be nice if you start working on that.
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Answers
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@tazeemsanti Hi can you check the facebook settings, in webs and apps and make sure the game is enabled, see if this helps . if not please come back and let us know
Thank you
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Hi and Welcome to our Community
You may have noticed this message already on King.com. That the Flash Player version of the game is no longer supported.
If you get this message in the game on Facebook, please make sure to play on a HTML5 supported and updated browser to be able to continue playing. For more help on this head over HERE.
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Hi and welcome to the community.
As mentioned by you that few others are also expereincing this issue. While we are investigating this can you please try to use another browser and see if it helps you.
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Yep. Same issue here on Facebook. Just an orange screen. Won't load. I have done all the usual. Verified that chrome is up to date. Restarted computer. Cleared cache. Made sure 3rd party cookies were enabled for King.com and all subsites.
So hopefully they will get the game going again. In the meantime, perhaps a post to the FB fan page to let them know it is an issue and its being investigated?
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@Training_Angel @tazeemsanti We have reported this issue now as too many people had this issue was to late in the day, so be tomorrow earliest before we here anything. We will let you know if we get any outcome
Thank you
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I understand. I know it may take time to figure out. Just saying if someone could post that to the FB Fan Page, then it might help. I usually check there first if there is an issue.
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Ive done all as mentioned previously also does not work in Edge or Chrome
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@Training_Angel and @Attitude101
I suspect it's Facebook. There are already some posts in the groups with connection errors from CCS via Facebook
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I'm like everyone else... Orange screen!!!
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Hello! New Bee Players! 👋
Welcome to Sweet King Community! 👑
Very sorry for your reply because unfortunately Flash Player has no longer to be used on any King's Games with PC Devices due to Flash Player End Of Life (EOL) right now. 😔
But you can download this game then save your progress (Mobile Devices) :
🍬Candy Crush Saga: play it HERE !
Or if you have playing your game via laptop and using Microsoft, the app is downloadable free from Microsoft site. After you downloaded it, please log in your game with your King account and you're ready to go. All your progress and lives will be saved.
Or you can download HTML5 here (Any PC Devices) that you can continue playing next new levels and something news on any King's Games with Facebook 😊
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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