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sashaliten
Posts: 1
Level 1
in Support
Hi. I have been playing candy crush on two devices for the last week but all items didnt apear on the most recent device. I also miss lifeletters that my friends sent. I cant go back and play on my phone where all this is because my phone broke so i am asking you to fix this please.
Answers
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Hi and welcome to the community.
Very sorry about that your phone is broken but unfortunately when we change our device we are bound to lose our boosters and lives sent from friends as they are stored on the device memory and not on the game.
Apologies but nothing can be done in this situation unless you purchased them.
Thanks and have a nice time ahead.🌼
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@sashaliten Hi and welcome, Very sorry to here this has happened to you but in the case of mobile device your boosters are stored on the device itself so if your phone or game crashes , you uninstall or change phones, you boosters are lost and unrecoverable unless you had any purchase boosters then you can contact customer support from your game and they should help you with these.
Lives issue was fixed please check you game is up to date and log out and restart yout device, then log back in and see if this improves your problem
Thank you
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Welcome to Sweet King Community! 👑
Very sorry for your problem! 😔
⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊
By the way, these events/features are still helping you to earn boosters/gold bars on this game and you have still your saved boosters with old device if you haven't uninstall your old device yet. 😊
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
