To the level I was on. Still on the correct level on my phone. Phone too small for me to play on a regular basis. Deleted fb to try and regain. Still no progress.
Hi and Welcome to our Community
Please check this page
Hi and welcome to the community.
Dont worry just reinstall facebook and login through same id and play and complete one level.
Please check the below link to recover your lost progress level.
Ask us anything.
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CC Saga Beginner's Corner
@Mwj1770 Hi and welcome. Facebook has recently had a platform update and few people having problems with sending and receiving lives. Would try checking you Facebook app permissions, go to Facebook settings and webs and apps and check all game notifications is enabled
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
Please check the information in the posts above for help getting your levels back. So sorry this happened to you. Good luck.
Wash your hands. Wear your mask. Stay safe.
Welcome to Sweet King Community! 👑
Oh No! Have you lost your current level on Candy Crush Saga? 😢
Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉
So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉
If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
You can also check this information for similar your problem that I hope you can understand to read it :
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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Hello again! 👋
Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.
This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.
Don't forget that you can always request plenty more lives at any time from your friends! Also if you use a King account instead of Facebook, you will not encounter this issue.
Though I have lost my levels on my iPad, I have not lost them on my iPhone. Wondering if there is w way to sync them. Not only do I have this problem with candy crush, I have the same exact problem with soda crush and yes, I’m on level 1585 on my phone but had to start over on my iPad.
when I addressed apple with my problem, they stated that the gaming company needed to upgrade to support software version 14.0.1. My iPhone is a 6 that is still running on software version 12.4.8 which the games are still supported.
can I get your take on this or any additional information
@Mwj1770 Hi and welcome, I use an iphone 6 and never have any problems with my device. If you have your levels on your phone but not on your ipad sounds like a connection issue to the server. whether this is because your ipad needs upgrading or not i cannot tell you but would try uninstalling the game and facebook from your ipad if you have a facebook account. and then reinstall CCS and sign in and see if it syncs you correctly . If not play a level and see if this forces it to sync as sometimes can need this. If it works then reinstall facebook.
If not please put the version your ipad is running and we can try to find out if the game is still supported on this version
International Corner FR / ES / DE
Thank you. I have tried that but not both at once. (Facebook and games). I will try that.
also, I have upgraded my iPad to version 14.0.1 which is making me wonder if it isn’t a glitch within it or if it doesn’t support the game.
Hi @Mwj1770 and welcome to our Community!
There should not be any issues with the game on iOS 14.0.1.
To get your levels back on your iPad, you just need to get the game connected back to Facebook where your games are saved on.