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Friends I need your help, I have problems with my game candy crush saga ... It tells me when contacting the app store, connection problems. It does not load the roulette. I've done everything and the problem still remains. Help, thanks.
please help as customer support cant. i am playing on my laptop not facebook or mobile. i have reinstalled and it stillwont connect to app so i can use my bars. Please HELP
Same problem 🥲
1368013956
Friends,
I am having problems contacting the store and it has been like this for very long time. I cannot refill My lives, the Xtra-moves wheel doesn't stop. I have uninstall and reinstall the game, update it and Notting works.
Can anyone from the community help me ?
Thanks in advance.
Thank you for the answer! Yes, the problem is the setting that creates this, as I was able to connect for a while. Oh well, that's it!
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
This game is designed to work correctly on every device but in some devices the game does not work properly. According to the test, in this case, the internal fault of the device is the main reason.Game Studio is always trying to improve the game, in which case you must have the latest version of the device.
In case of such problems we sometimes ask for device model and operating system, software version, also game app version.
Thanks!
Hi and welcome to the Community!
Please refer to this link below for more details:
Have a great day!
Hello Superstars and staff,
You keep writing about this "internet connection" and "updates" (both game updates and android/apple updates) as solutions about inability to contact the app store since few years ago. Please don't continue giving players these solutions anymore. They are simply not solving anything, and hundreds of players mentioned it, after uninstalling everything tons of times and wasting hours trying them. According to various threads, you have been able to identify the problem in June 2020 (at least this is what's been posted). We are almost 6 months later and you're still working on this identified problem :). I've thought there are some settings on my phone, or app permissions. Candy Crush does not ask for any permissions, so it cannot be this. I've thought it's a security problem (I still think this is an internal setting of some phones). Did you check what types of phones players who experience these problems have?
Hi dear. I hope you are fine.
If you are playing on iphone or ios. You can also try to clear the cache from the Safari in your device settings. It might help you.
Thanks and have a nice time.
Oh thanks
Hello @Liana_Centanaro - I hope you are enjoying your time here in the community. By your post, are you playing on an Apple device? I play on a mini iPad and iPhone and currently am not having any connection issues. These games like a strong and steady internet connection and if there is a temporary interruption or drop in the signal, the game can think you are now playing offline so you won't have access to certain functions/events. Hopefully the advice above will get your game back on track. You can also try rebooting your router and see if that helps.
I wish you good luck and don't forget to check out the various contests and also the different badges you can get, depending on your current level in the game. Click HERE to find out about the level badges.
Good Luck and Happy Crushing! 😊
@Freddy_Falkner thanks
@Liana_Centanaro Hi and welcome, This is a known issue and is currently being worked on but as yet a fix is yet to be found. please see post below for further information
Thank you
Thanks @kiara_wael
Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE and of course tell your Game ID there.
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Do we know when the levels that aren't propagating yellow candies will be fixed (i.e.11859)? It's been a couple of days now that they haven't been working correctly…
En el juego pide eliminar 20 caramelos rojos y 20 amarillos, el problema es que no hay caramelos amarillos y no se puede avanzar el nivel
This level does not release yellow candies at all. Do you refund the money spent trying to do this level. do you notify me when it's fixed?
no yellow candies drop in level 11924 so this game is impossible to win. This also makes it impossible to move forward. I see this has been mentioned, but I cannot view answers
Joka ikinen kerta kun saan tuon, parin tason läpäisyn jälkeen lävähtää ruutuun…Joten menetän kyseisen edun… viimeisen viikon aikana varmasti 5 kertaa sen kussut jo tuon ilmoituksen takia.
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
