This morning I went to play and all my progress from a over a year is gone. I am now on level one whereas last night I was just about to level 2000.
Hi and Welcome to our Community
Please check this page . Hope your level back on the track again
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
This is probably the cause of your problem.
If the above troubleshooting steps do not solve your problem, here you will find the solution to your problem.
For further assistance, please feel free to write back to us. We'll be happy to assist you.
I have already replied you on your second post. We need your game id to manually recover your progress through our CM. So please check your post below and provide us game id.
Ask us anything.
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CC Saga Beginner's Corner
Welcome to Sweet King Community! 👑
Oh No! Have you lost your current level on Candy Crush Saga? 😢
Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉
So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉
If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
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Hi @friscojones Since you could not save your game through any account, your original game progress is completely lost but don't be discouraged, as it is possible to restore lost levels manually.😊
Please connect the game to a Facebook or Kingdom account then follow the steps below.
Please email Player Support so they can restore the levels manually on your new account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
Also you can tell us your game ID, our CM will restore your lost levels to your account.
Hi @friscojones and welcome to our Community!
I was able to find your game and it is saved on your Facebook, but haven't been logged in for several months. Do you still have the Facebook account in use?
Have you tried connecting the W10 app to your Facebook?
crazy cat lad, thank you for your response. I still have my facebook account and I tried to connect with it, but when i click on facebook link, nothing happens. I don't know what a W10 app is. I don't play this game on my phone, but rather on a laptop. I have tried to get help directly from king in terms of them restoring me to my level 1992, but have not gotten any response. THis is so terribly frustrating
@friscojones Hi and welcome, the w10 app is the windows 10 app version of the game that can be downloaded from the Microsoft store.
Your game is still there so its just a case of you having the correct log in and your issues should be resolved.
If you still have problems after this please come back to us and am sure @Crazy Cat Lad will help you
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Thank you for your response Freddy, I already have the windows version of candy crush on my laptop. Thats the only place I play and that's the one where I lost my progress. So I can't really install another one. And the one on here won't allow me to use my facebook signin to get my progress back as I click on the facebook link and absolutely nothing happens. I don't know what else I can do here
@friscojones Hi, would love to be able to advise you more but i think the only person that can help you would be @Crazy Cat Lad . I think if anyone will know a work round for your problem it will be him. He should respond in his work hours and hopefully he can solve this problem for you.
Only option i can see is to uninstall and reinstall with new account and then get your levels restored but this you would lose any boosters you have stored, but as i say wait for @Crazy Cat Lad
Freddy, I thought I would let you know that I fgured out a fix and I now have my levels folowing advice from you and others. I did uninstall my desktop version of the game. I went into facebook and I didn't even remember that I had played the game on there originially. When I pulled it up on facebook it showed me at level 1994. So then I went and installed the game again through the microsoft store and upon opening the new one up, it let me go into my facebook version and retrieve my progess for my desktop version. IT worked!!!! THank you for your help and to others as well. I used pieces of advice from all of you. Thanks again. Have a good rest of your day
@friscojones Hi, Main thing is you got your game back up and running, so happy crushing again.
@friscojones W10 app (Windows 10 app) is the app from Microsoft Store that you are playing on on your desktop.
Glad to hear that you got the game back connected to Facebook and the levels restored from there!