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Level 3749
Answers
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@monnie1004 This level has been reported and we are awaiting a fix but it will probably be Monday before we get any news. Logging off would not cause you to lose any boosters but in the case of mobile devices if your boosters are lost they arte unrecoverable as they are stored on the device itself. Unless you had any purchase boosters and then you could contact support from your game and they should help you with these.
Thank You
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Hi @monnie1004 and hope you're doing good.
Understood that you've lost your boosters after logging out and back to the Game.
May I know whether you are connected to the correct profile because it is unlikely to lose booster by just logging in and out unless you are connected in another account?
If you uninstall your app, you boosters will lost too because it's saved in your device and not the game sever.
Thus, pls check that you're logged on to the correct account. Below is an article on how you can recover your boosters.
There are a couple of reasons you may lose sight of the boosters in your game. The two main reasons are that:
- You are no longer connected to the profile in which the boosters are visible: you may share your device with someone else and be on their profile, or you can possibly have more than one account, or just got accidentally disconnected from your profile. We can help you out then! (oh yes!)
- You have a new phone or accidentally deleted the booster data permanently (oh no!)
Pls let us know if you need help with other issue.
Thank you 🤗
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Hello
it’s the same device and I only logged out and in as per some discussion I found regarding this level.
i am not connected to any other devices for games and don’t share any games on anything. I only play games on my phone.
my profile is linked to my Facebook hence the log out and in.
ive lost ALL hundreds of boosters and a portion of about 30 gold bars. A portion of of gold bars seem to be there.
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Hi and welcome to the community.
For any missing items.
Please contact our player support directly from the settings of your game application.
Go to settings in your game app> help centre > purchases and gold > contact us.
Or use this link to contact them.
You need your game id for this.
Thanks.🌼
