Impossible to connect to the appstore

Velvet2102

Since several weeks the game said to me that the connexion to internet is not possible and it runs to find a connexion.what to do ?

kiara_wael

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

Thank you.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/315707/impossible-to-connect-to-the-appstore

Hi and welcome to the community.

I hope the above mentioned tips must have helped but please check this link and see if your issue is like this.

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

Thanks.

Freddy_

@Velvet2102 Hi and welcome, This is known issue but it is also a complex issue so it has been taking a while to try to fix this issue. All you can do is try the standard operating tips supplied by @kiara_wael above and see if this solves your issue.

If not the only option is to wait for a fix or to try uninstalling, but if this is a mobile device you will LOSE any stored BOOSTERS and LIVES and it is not guaranteed to fix the issue

Thank you