Levels no longer syncing between devices

Lnr02

Hi there, I am up to level 7977 on one device but my other will not sync progress and is back on level 7686. I have cleared cache and even uninstalled and reinstalled but same issue.

I was using Facebook account for signin but changed to my email address on a new profile and also same issue.

The app is up to latest version on both devices.

Please help! Thanks

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/315977/levels-no-longer-syncing-between-devices

Hi and welcome to the king community.

Please check this article and see if it helps you.

https://community.king.com/en/blog/kb/articles/461-why-is-my-progress-different-on-2-different-devices

Lnr02

Hi there, no luck I'm afraid

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1152862#Comment_1152862

Hi dear let me tag @Sukanta_Biswas . One of our superstar and see if he can advise us little better here.

Thanks.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1152862#Comment_1152862

Thanks @aijaziqbal 😊

Hi @Lnr02 The game is not syncing with the server from the device on which you are playing level 7977 that means your game was synced up to level 7686.

However, first you have to see if your game is connecting to the server and if your avatar is correct. If everything is right there, follow the steps below.

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go

Please let me know again.

Lnr02

Thank you, still no go after following this.. I will try the support section instead. Would prefer not to loose those levels 😉 Thank you!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1153070#Comment_1153070

Please let us know your game Id here and our CM will check your game problem.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thanks in advance for your patience and support.

Lnr02

Oh great, thanks.. Game I'd is 1417720204

Crazy Cat Lad

HI @Lnr02 and welcome to our Community!

Please log out or disconnect Facebook from the game on both devices.

Then reinstall the Facebook app on the devices and log back in to your account.

Finally, reconnect the game to Facebook in both games.

Lnr02

Hey crazy cat lad, will it sync to the top level I have reached? Might hold off and use all my boosters over the next few days and will then try. Thanks for your help!