Extra moves

lizapam

Hi, it’s happened several times now that I buy extra moves and the game hangs after being charged. I never end up getting the bars.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/315982/extra-moves

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Thanks!

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/315982/extra-moves

Hi and welcome to the community.

Please follow the below link for all broken purchases. It will help you here.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Thanks

Freddy_

@lizapam Hi and welcome. Sorry to hear this has happened to you on more than one occasion

For you crashing please check you game is up to date and if playing via an internet browser clear the cache and log out and restart your device and log back in and do this regularly so your game is running the best it can

For your purchase error

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps