Hi, it’s happened several times now that I buy extra moves and the game hangs after being charged. I never end up getting the bars.
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Hi and welcome to the community.
Please follow the below link for all broken purchases. It will help you here.
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CC Saga Beginner's Corner
@lizapam Hi and welcome. Sorry to hear this has happened to you on more than one occasion
For you crashing please check you game is up to date and if playing via an internet browser clear the cache and log out and restart your device and log back in and do this regularly so your game is running the best it can
For your purchase error
Please email Player Support directly from the game.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
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