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Boosters disappear
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Answers
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Hi and Welcome to our Community
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.
Please read links bellow about lose booster!
Or please report this to our Player Support Team here
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@dennisealexandre Hi and welcome. In the case of mobile devices the boosters are stored on the device itself . So if your device or game crashes , you do an uninstall or even change phones your boosters are not transferable or lost and are unrecoverable. Unless you had any unused purchased boosters and then you can contact customer support and they should help you with these
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Thank you
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Hi there @dennisealexandre and good day to you.
There are several reasons that your boosters are missing. But I hope that you didn't reinstall the app, change new phone or clear app data (Android device) as these will permanently delete the boosters stored in your phone. If this does not apply to you, then most likely you are disconnected from your King/Facebook account. If yes, please refer below on how to recover those boosters.
Try reconnecting to your account.
- If you are not connected to the correct account, this may be the reason you can’t see your Boosters. This happens when players share their device with someone else.
If you’re connected to the wrong account:
- Return to the main screen, where the 'Play' button appears
- Tap the cog-wheel and navigate to the settings menu
- Select 'Log Out' to disconnect from your account
- You should now be back at the main screen and can reconnect to the correct account (see below for how)
If you have a King account
- Tap the cog-wheel and select the orange King account login button
- Submit your saved King email address and password
You'll now connect to your King account and your progress, Boosters, and Gold Bars again.
If you connected to Facebook before
- Open the Facebook application on your device and log in to your own 'correct' Facebook profile.
- Open the game and tap the blue Facebook 'connect' button, to re-link your game to the now active Facebook profile
- If this was the Facebook profile you used, you'll now recover your progress, Boosters and Gold Bars
If both of these methods do not recover your Boosters, we can offer support and replacement for any you purchased but had not yet used. Please use the ‘Contact Us’ button at the bottom of this page.
If the Boosters were won or obtained for free in the game, we do not offer a replacement.
Please let us know if you need help with other issues.
Thank you 🤗
