i bought a hard player pack for 1.99 it was taken from my account but did nt get it

rikrav

i bought a hard player pack for 1.99 it was taken from my bank account but i never got it.

bekicrusher

Hi @rikrav.

Sorry to hear that you have not received the items that you purchased. 😐

For these sort of question please contact Player support (if you're playing on your mobile), since they will require your personal info.

Check this useful page where you can see how to request a refund depending on the device you play on.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Hope you sort it out 🙂

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/319391/i-bought-a-hard-player-pack-for-1-99-it-was-taken-from-my-account-but-did-nt-get-it

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases 

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Thank you

bekicrusher

Hi @rikrav.

Sorry to hear that you have not received the items that you purchased. 😐

For these sort of question please contact Player support (if you're playing on your mobile), since they will require your personal info.

Check this useful page where you can see how to request a refund depending on the device you play on.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Hope you sort it out 🙂

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/319391/i-bought-a-hard-player-pack-for-1-99-it-was-taken-from-my-account-but-did-nt-get-it

Hi and welcome to the community.

For all purchase related issues you need to contact directly player support from the settings of your game application. Or you may use below link to contact them.

https://soporto.king.com/contact

you need your game id for this.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

thanks.