Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
i bought a hard player pack for 1.99 it was taken from my bank account but i never got it.
Hi @rikrav.
Sorry to hear that you have not received the items that you purchased. 😐
For these sort of question please contact Player support (if you're playing on your mobile), since they will require your personal info.
Check this useful page where you can see how to request a refund depending on the device you play on.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Hope you sort it out 🙂
Hi and welcome to the community.
For all purchase related issues you need to contact directly player support from the settings of your game application. Or you may use below link to contact them.
you need your game id for this.
thanks.
Hi and Welcome to our Community
Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases
Thank you
New here? Sign in or create an account to join the fun.
Help me to beat level 16847 without booster
Hello Candy Crush Support Team, My Candy Crush Saga game progress has been lost unexpectedly. I had reached a high level after spending a lot of time playing the game, but now my progress has reset. I was previously logged in with my account, but after reinstalling the app / changing my device / updating the game (choose…
When I need extra moves and watch an ad the ad cannot be closed when it finishes and always restarts the game causing me to lose all boosters and progress. Very frustrating been playing this game for years and this is going to be what ends it for me. I have done all the things, clearing cache, force stop, taking a break…
After I log out from candy crush saga king accounts, i forgot my password and can't log in again and I lost my account
This level is impossible without gold bars. Any tips for passing? I’ve been stuck for weeks, and can’t get lower than 30/40 left for all items to clear
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
