Not receiving purchases

wnwkb272

I brought a $5.99 pack and never received it

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/319392/not-receiving-purchases

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases 

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Freddy_

@wnwkb272 Hi and welcome. please check you game is up to date Also if playing via an internet browser also clear your browser cache and log out and restart your device, then log back in and see if this forces your purchase in to your game

For any missing purchases

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps