refund or fix it

lyndamahorney

It will not let me past level 5890 which has been completed. now I have paid for lives that it will not allow me to progress in the game ,,, refund my money this is totally not fair 😡

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/320473/refund-or-fix-it

hi dear welcome in our community

sorry for the inconvenience

please check this page 👇

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

For Refund you can contact here 👇

https://soporto.king.com/contact

you may asked your game ID here to know your game id please read this 👇

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

hope this helps have fun

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/320473/refund-or-fix-it

Hi and welcome to the community.

Very sorry about your purchase issue but unfortunately community dont deal with any purchase issues as it involves your personal information so as mentioned above please contact player support directly from the settings of your game application.

They will surely take a positive action in your favour.

Thanks.

Greymane

Hi @lyndamahorney are you saying you already passed that level before and the game got you back there?. If so please give us your game ID and the CMs might help you.

This is if restarting the game and device after clearing your cache didnt help.

kiara_wael

Hi and Welcome to our Community

You can find all info about refunds and broken purchases here.

Greymane

https://community.king.com/en/candy-crush-saga/discussion/320473/refund-or-fix-it

Hi again. I read your other query in soda. I am guessing you posted this in the wrong section. You are at the end of your levels thats why you cannot progress further until the next updates

Freddy_

@lyndamahorney Hi and welcome, I think this is for candy crush Soda and you are in the Saga forum, you would be better off posting in the correct forum.

As for you issue , Congratulations you have reached the last level available in the game so there is nothing to fix and all you can do is wait for next Friday with the release of 30 new levels. Please bear this in min if making any purchases as again you will have only 30 levels to complete

Thank You

Crazy Cat Lad

Hi @lyndamahorney and welcome to our Community!

Are you playing Candy Crush Soda and have reached the current last level?

Could you post a screen shot of your game map so we can see the issue?