Lost Boosters and lives

coco427 · November 2020

All of my boosters I’ve been collecting for years have disappeared. My extra lives are gone too but that is not as upsetting as the boosters being gone..I am very upset.

Any help would be very appreciated.

thank you

Greymane · November 2020

Hiya @coco427

By chance did you reinstall the game?. If thats the case when you install the game you loose the boosters and only remain with the normal six lives you have and the gold. This is because the gold is the one that is usually saved in the servers together with your level progress.

Sorry about that😔

kiara_wael · November 2020

https://community.king.com/en/candy-crush-saga/discussion/320488/please-help

Hi and Welcome to our Community

Please read links bellow about lose booster!

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

Or please report this to our Player Support Team here

Freddy_ · November 2020

@coco427 Hi and welcome, Unfortunately in the case of mobile devices the boosters are stored on the device itself , so if your game or device crashes or you uninstall or you even change devices your boosters are lost / not transferable unless you had any unused purchased boosters and then you can contact customer support for these.

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps