Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Lost Boosters and lives
Answers
-
Hiya @coco427
By chance did you reinstall the game?. If thats the case when you install the game you loose the boosters and only remain with the normal six lives you have and the gold. This is because the gold is the one that is usually saved in the servers together with your level progress.
Sorry about that😔
-
@coco427 Hi and welcome, Unfortunately in the case of mobile devices the boosters are stored on the device itself , so if your game or device crashes or you uninstall or you even change devices your boosters are lost / not transferable unless you had any unused purchased boosters and then you can contact customer support for these.
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
