cyber monday error

pattieyes

i purchased the cyber monday deal for 7.99 plaed about an hour and came back about an hour later but the unlimited life and candy are now gone

kiara_wael

Hi and Welcome to our Community

You can find all info about refunds and broken purchases 

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Freddy_

@pattieyes Hi and welcome. Sorry to hear you have had an issue with your purchase but the community does not deal with purchase issues. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/320703/cyber-monday-error

That's annoying. Contact King Support directly. Unfortunately, we cannot help with business transactions. If you have any problems with the game itself, you can contact us at any time.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/320703/cyber-monday-error

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

With the purchase, the offer will be activited on your game and the offer time will not stop, meaning the offer will be deactivated at the right time even if your game is not running.

If this is not the case then you need to contact our player support as per the above statement as there is no purchase deal in our Community.

Thanks!