How can I get back my boots?

karmelaa

Dear all,

suddently candy crush was delete from my ipad. When I reinstall it, I realized I lost all my boots. What can I do?

thanks

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/320802/how-can-i-get-back-my-boots

Hi @karmelaa . Welcome to our Community

Please read links bellow about lose booster

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

Or Please report this to our Player Support Team here

[Deleted User]

https://community.king.com/en/candy-crush-saga/discussion/320802/how-can-i-get-back-my-boots

Hello, unfortunately boosters are stored in the device so by uninstalling u lose them all. If you've purchased any u can contact player support from your game and they can help u retrieve them.

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/320802/how-can-i-get-back-my-boots

Unfortunately, all boosters are only temporarily stored on the device. With a new installation these are no longer available. You can only request it from King Support if you have bought it and have a receipt. Here the link

https://soporto.king.com/contact

Freddy_

@karmelaa Hi and welcome, In the case of mobile devices the boosters are stored on the device itself. So if your device or game crashes, you uninstall or even change devices your boosters are lost / Not transferable. That is unless you had any unused purchased boosters, for these you can contact customer support and they should help you with these

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Thank you