Recover my level

tewfik_hanifah

Hello, my husband can't connect back to candy crush. When he tries to connect to Facebook, it says " cannot connect, try again later". And he also tried to delete the candy crush app and downloaded a new one. And he cannot go back to his last level. It started from bottom. His name on facebook is aly sedky. His last level was 5000 and something. He doesn't remember exactly. Please tell us what to do so that he can recover his profile. Thanks

kiara_wael

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Freddy_

@tewfik_hanifah Hi and welcome, If you husband as gone back to level one try playing a level when he has signed in to his account to see if this forces the game to sync correctly. If not please see post below for help on getting his levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you