How can I retrieve my game progress?

Lozza89

Hello,

I have logged into Facebook successfully but it doesn't seem to have saved all my progress. I don't remember my exact level but I was maybe in the 3000s and it has put me back to 951? Any assistance would be greatly appreciated! I have tried removing the app from Facebook and then re-adding it, which sadly has not worked!

Thank you,

Lozza

Freddy_

@Lozza89 Hi and welcome, please see post below for help getting your levels restored.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/321438/how-can-i-retrieve-my-game-progress

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

wykoon

Hi there @Lozza89 and good day to you.

If you have been playing CCS in Facebook via PC, your progress should have been saved unless you have played in other devices such as mobile phone. If this is correct, you're not at the highest level in the game. It might be that one of your devices isn't synchronizing and writing the new progress to the old one.

Things to check : 

• Do you have a data/internet connection on both devices? Make sure you don't have Airplane Mode on and have a signal, so it can write your progress to your profile. If it can write your progress to your profile, all devices should see this.
• Try the following on the device which shows the incorrect level: 
  • Log out of your Facebook/King account via the Settings menu.
  • Close the game down
  • Turn your device off for 10 seconds and then switch it back on again.
  • Reopen the game and log back into Facebook.

Please also you have logged into a correct Facebook account in case you have created multiple accounts to play the game.

Do let us know if the above works for you and let us know if you need help with other issues in the game.

Thank you ☺️

FlaringCrystal120

Hello and welcome to the community. Here's some information from Crazy Cat Lad about restoring levels.

If you used Facebook in the game, then the levels are most likely saved on your Facebook account. 

Try with reconnecting the game to Facebook so the game gets restored. If you have connection issues to Facebook, please head over here for help. 

If you had saved the game with your email address at some point, then the levels should be saved on your King account.

Simply log back in to your King account instead of Facebook to get the levels back. If you can't remember the password on your account, please tap the link below the password field to reset it. 

If someone else used your device and the game got connected to their account instead, you will need to log them out and then log back in to your account in the game. Tap 'My Profile' in the game and log out in the bottom of the page to disconnect the account from the game.

If the connection to someone else's Facebook account stays stuck even though you have disconnected them, please go here to force the game to connect to your account instead.

Do you have the game saved on your old device and just need to transfer it over to your new phone or tablet? In this case check out the page here to sync the levels over to your new device.

If the game wasn't saved on any account, Player Support can restore your levels manually!

First make sure the game is connected to the Facebook or King account that you want to use in the game from now on.

Then head over to the Settings in the game and Help Center. Choose a topic and you'll find the 'Contact us' in the bottom of the page. Send an email to Player Support from there so they can help you you and manually restore the levels.

Please remember to mention what level you were on so Player Support can restore the game right away. 

Hope it helped, happy crushing.