Candy Crush Saga not loading on FACEBOOK-PC

walidankur

Whenever I'm accessing candy crush saga from facebook PC it is not loading at all. It is showing blank white screen. I have tried different browser i.e google chrome, mozilla firefox and microsoft edge. I have even tried with different facebook account. But the game is working fine on my smartphone app. I have successfully access candy crush saga from facebook PC last month. Would request you to provide feedback. Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/321592/candy-crush-saga-not-loading-on-facebook-pc

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Thank you for submitting your report.

We are looking into your query and would get back to you in the next few minutes.

Thanks in advance for your patience and support.

Sukanta_Biswas

Hi @walidankur I checked the game through different browsers on Facebook platform and I did not find any such problem. Moreover, since your problem is the same for every browser, I think the root cause of your problem is slow internet.

Please try again later. I hope you do not find this problem.

Thanks!

bekicrusher

@walidankur, the loading time od the app when accesing it through Facebook is the slowest, sometimes there are problems with accessing the servers as well, so problems occur.

If you've tried different browsers it's probably a connection error, so try in a while later. Glad to hear your mobile app is working well 🙂

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/321592/candy-crush-saga-not-loading-on-facebook-pc

Check on Facebook, under Settings, Apps and websites whether the game is on the Active List

walidankur

Hello, I've tried almost everything. Even I've checked on Facebook, under Settings, Apps and websites whether the game is on the Active List. My browsers are upto date. But still the problem persists. I have shared a screenshot of the problem. The page just remains pure blank white whenever I try to access the game from https://apps.facebook.com/candycrush/

Please suggest me if there are any other things that can be done.

Freddy_

@walidankur Hi and welcome, Have you cleared your internet browser cache and restarted your device to see if this resolves your issue

I would also try downloading the latest version of Microsoft Edge as i had a few issues with chrome and tried The latest version of Edge and touch wood have had no issues since then

Thank you

FlaringCrystal120

Hello and welcome to the community, the post below explains the issue you are getting:

https://community.king.com/en/blog/discussion/247354/is-your-game-crashing-or-not-loading-on-pc-facebook

walidankur

Thank you for your suggestions. I've already tried different browsers. The game is not crashing, as you can see from the screenshot it is not loading at all on desktop PC. But it is working fine on smartphone apps.

Freddy_

@walidankur I have tried on three browsers today and all loads ok on chrome , edge and firefox. So can only think this is an issue with your device. Clearing cache normally solves most browser issues. would try disabling you internet for 5 mins and then try reconnecting and then try game again

Faeghe1

Hi, my game level has been cleared and starts from scratch, I was level 4576, I want my level of play, please help me, I tried all the solutions you said, but I still haven't succeeded in restoring my level, please help me.