I can't log in to Candy Crush Saga via the Win10 app via Facebook

sauren

I tried. My game was already updated. I'm out of options. I'm not going to uninstall and reinstall the game and lose all my boostesr.

bearwithme

Hello @sauren I can certainly understand your reluctance. I'm not sure how it works on a PC but on a mobile device you will certainly lose any saved boosters and lives since they are stored locally on each specific device and not on the King servers. maybe one of the CMs can provide additional advice tomorrow. @Crazy Cat Lad - any additional suggestions for this player?

sauren

@Freddy_Falkner No error messages; nothing happens at all.

I did sync my facebook and king account. I even got an e-mail from facebook that I shared information with king, but still no good.

sauren

@Freddy_Falkner No error messages; nothing happens at all.

I did sync my facebook and king account. I even got an e-mail from facebook that I shared information with king, but still no good.

sauren

@Freddy_Falkner No error messages; nothing happens at all.

I did sync my facebook and king account. I even got an e-mail from facebook that I shared information with king, but still no good.

And now I can't even reply to your message. It says it will post once my reply is approved!

sauren

@Freddy_Falkner Me neither! That is clearly the problem.

sauren

At this point in time it looks like I will continue to play via the Win10 app, but if I want to send or request lives, I must log into facebook and then play an old level there. Does anyone have a better solution?

Freddy_

@sauren Hi and welcome, There are currently a few issues for some people sending and receiving lives. This is being investigated but at present there is no time frame for a fix on this. Is this method works for you it may be the only thing that you can do will awaiting the fix

https://community.king.com/en/candy-crush-saga/discussion/314506/receiving-and-sending-lives-via-facebook-not-working

Thank you

sauren

This is not the same issue. I can't send or receive lives because I can't log into facebook, so I have no real friends showing up when I play via the Win10 app. I have a fox avatar for my profile pic. Do you think Crazy Cat Lad will be able to give me a solution?

Freddy_

@sauren You can try but he is extremely busy and think he will say the same regarding reinstalling if you have tried every option.

Never heard of issue when the facebook button will not let you sign in to your profile with out giving any error messages