Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Because I have trouble asking for lives and sending
Gabbie_Salaz1709
Posts: 2
Level 1
in Support
Because I can not send or ask for lives, I already uninstall the game and even so the error was composed, I lost all my bosters which does not make me just for nothing ps the problem continues to give and I am tired of it... What can I do to get the game fixed? Thank you
Answers
-
Hello and welcome to the community.
Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.
There is currently an issue on sending and receiving lives and is under investigation, thank you for your patience.
-
@Gabbie_Salaz1709 Hi and welcome, Please check you device and game are up to date and log out and restart your device and see if this resolves your issue
If not check Facebook settings under webs and app and make sure the game is active and notifications allowed
If this does not work there is some people that are experiencing an error with sending and receiving lives, This issue is being investigated, but we have no time frame on a fix for this at present
Hope this helps
-
Hi and Welcome to our Community
There is currently an issue with sending and receiving lives from Facebook , At present this is being investigated and we will update when we have any news on a fix for this
For lose booster . Please report this to our Player Support Team here. and tell your Game ID there.
Thank you.
