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What do I do if Candy Crush Saga will not open on my iPhone?

PLDAWSON
PLDAWSON Posts: 2

Level 1
in Support

Hi! I’m new to this group and just created an account 2days ago.

I’ve been playing the game for a long time. I always play on my phone but I’ve never saved my progress (I know, bad!!) I play thru the app on my phone, not thru Facebook. 2 days ago, the app stopped opening. I’ve tried turning off my phone, closing/reopening the app, but nothing works. I can’t clear the cache because I can’t open the app to get to the settings. I’m not sure of the level I’m on but I know it’s over 5000. I’m afraid if I delete the app and reinstall, I’ll have to start back at level 1 and I don’t want to do that.

What can I do? If I reinstall, is it possible to have Player Support manually reinstate my current level?

Thank you.

Paula Lisa Dawson

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