Issue on transferring to new device iphone 12

myfung

my old device iphone 11 - game level 5323

however, when I logged in my King account in my new device iphone 12 - game level 2046 only

how can i get back my game level 5323?

thanks!

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/323600/issue-on-transferring-to-new-device-iphone-12

read here

https://community.king.com/en/blog/kb/articles/563-the-progress-ive-made-isnt-showing-in-my-game-how-do-i-get-it-back

myfung

Sorry, it didn't help. I have saved my progress (Level 5323) in King account in my old device. But I logged in the same King account in my new device, the Level is only 2046.

Is there any way to restore my level 5323 in my new device? Thanks

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/comment/1321828#Comment_1321828

Yes, contact the King support with your game ID

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

https://soporto.king.com/contact